Contact
Talk to the Hervat team
Need help, a refund, or a feature request? Send a message and we will respond fast.
Send a message
Response times
- Most requests: within 24 hours
- Billing requests: same day
- Apply Pack delivery: within 1 business day
Security and privacy
We use secure uploads and only keep what is needed to deliver your report.
Common questions
How long does it take to hear back?
We usually reply within 24 hours on business days.
I did not receive my report email. What should I do?
Check spam, then contact support with your email and timestamp.
Can I get a refund for a paid tool?
Yes, paid tools are covered by a 7-day refund policy.