Legal
HERVAT - Refund Policy
Last Updated: 2025-11-14
How refunds are handled for digital reports, rewrites, and apply packs.
1
Non-Refundable Items
- AI-generated reports, resume rewrites, cover letters, deep-dive reports, and company snapshots.
- Failed hiring outcomes or change of mind.
- Once a report or artifact is generated, it is considered delivered.
2
Refunds Allowed Only For Technical Failure
- A refund may be granted only if the system failed to generate your report, no artifacts were delivered, and Hervat cannot resolve the issue within 48 hours.
- No refunds for user error, poor-quality input files, incorrect uploads, or dissatisfaction with AI style or content.
3
Payment Disputes
- Contact Hervat support before filing any payment dispute.
- Unauthorised or fraudulent chargebacks may lead to account suspension, removal of entitlements, and legal action for recovery of costs.
4
Processing Time
- Approved refunds (rare) are processed through the original payment provider.
- Processing time depends on the provider (Paystack, Stripe, etc.).
5
Changes to Policy
- Hervat may update this refund policy at any time.
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